Terms of Use and Privacy Isolago

Owner and data controller 

Owner's email: isolago@isolago.com       

The user should read these Terms of Use and Privacy carefully before using the website www.isolago.com. 

These Terms of Use and Privacy can be accessed through the hyperlink at the bottom of each page on our website. 

We advise the user to print and save a copy.   

Use of the www.isolago.com website implies unreserved acceptance of these Terms of Use and Privacy, which include our Privacy Policy.   

These Terms of Use and Privacy are in addition to the special conditions valid for each type of product or service made available on the website.     


The user undertakes:    

(a) not to use the www.isolago.com website for illegal purposes or effects that may harm Isolago or third party rights and, in particular, not to use the website to distribute illegal or harmful information, or information that is considered unpleasant, discriminatory or offensive to Isolago or third parties;   

(b) do not disturb access to the www.isolago.com website, Isolago's computer systems, change the website, use it to transmit computer viruses, software piracy, computer worms, etc., or commit unlawful acts that may be classified as cyber crimes;   

(c) not to infringe any patent, trademark, trade secret, copyright, database right or other intellectual property rights of any person or entity;   

(d) not to assume the identity of any person or entity including giving false information or otherwise lying about your connection to a person or entity;   

(e) to comply with these general conditions of use.   

If the user fails to comply with these obligations, Isolago reserves the right to immediately prohibit and block access to its website and network without compensation.       


Although Isolago has made every effort to ensure that the information included on the www.isolago.com website is correct at the time of its entry into operation, Isolago cannot be held responsible for any errors or omissions or any information that may be incomplete, incorrect or may no longer be up to date.       


Copyright and all copyrights on the www.isolago.com website and all its contents are reserved by Isolago. Company names, Brands and products or services displayed on the www.isolago.com website may be the trademarks of their respective owners.   

The user is not granted any right or licence to use any trademarks and therefore the user agrees not to change, rent, lend, sell, distribute or create derivative works based on the contents of the www.isolago.com website and/or the products and services made available on the www.isolago.com website, in whole or in part.       


Any failure by Isolago to exercise or enforce any right or provision of these Terms of Use and Privacy shall not constitute a waiver of such right or provision. If any provision of these Terms of Use and Privacy is found by a court of competent jurisdiction to be invalid, the parties agree that the court shall attempt to enforce the intentions of the parties reflected in the provision and the remaining provisions of the Terms of Use and Privacy remain in force. The titles used in these Terms of Use and Privacy are for reference purposes only and have no legal or contractual effect.       


Types of Data Collected   

Among the types of Personal Data that the www.isolago.com website collects, by itself or through third parties, are: email, first name, last name, usage data, cookies, telephone number, address, company name, country, city, invoice address and various types of Data.   

Full details about each type of Personal Data collected are provided in the dedicated sections of this privacy policy or by specific explanatory texts displayed prior to the Data collection. Personal Data may be provided freely by the User or, in the case of Usage Data, collected automatically when visiting the www.isolago.com website. Unless otherwise specified, all Data requested by www.isolago.com are mandatory and failure to provide this Data may prevent www.isolago.com from providing its Services. In cases where www.isolago.com specifically state that some Data is not required, users are free to stop communicating this Data without any consequence to the availability or operation of the Service. Users who have doubts about which Personal Data is mandatory are invited to contact the Owner. 

Any use of cookies – or other tracking tools – by www.isolago.com or by the owners of third party services used by www.isolago.com shall serve the purpose of providing the Services requested by the User, in addition to other purposes described in this document and the Cookies Policy.   

Users are responsible for any third parties Personal Data obtained, published or shared through this Service (www.isolago.com) and confirm that they have an authorization by said third parties to provide the Data to the Owner.          


The Owner shall take appropriate security measures to prevent unauthorized access, disclosure, amendment or unauthorized destruction of the Data.  The Owner shall bear the implementation of appropriate physical, electronic and management processes to safeguard and help prevent unauthorized access to personal information and to preserve the security of the Data. These processes take into account the sensitivity of the information we collect, process and store, and the current state of technology. The Owner follows generally accepted industry standards to protect personal information submitted both during transmission and upon receipt, including the use of electronic safes and token services from third party providers. However, no transmission method via the Internet, via a mobile device or via an online storage method can be considered 100 % secure. Therefore, while the Owner may use commercially accepted means to protect personal information, it cannot, however, guarantee its absolute security and consequent use in a manner inconsistent with this Privacy Policy.   

The Owner takes no responsibility for information disclosed as a result of transmission errors, unauthorized access by third parties or other causes beyond its direct control. The User is recommended to act responsibly as he/she must also play an important role in protecting his/her information. The User should not share the username, password or other information deemed sensitive about their account with anyone. If the Owner receives instructions with a username and password, he/she will always assume that those instructions have been changed previously.   Data processing is carried out using qualified computers and/or IT tools, following organizational procedures and means strictly related to the purposes indicated. In addition to the Owner, in some cases, Data may be accessed by certain types of persons in charge, involved with the operation of the www.isolago.com (board, sales, marketing, legal administration) or appointed third parties (such as third party technical service providers, hosting company, IT companies, communication agencies), when necessary, as Data Processors by the Owner. The updated list of these parties may be requested from the Owner at any time.          


The Owner may process the Personal Data related to the User if one of the following applies:    

- Users have given their consent for one or more specific purposes; 

Note: According to some laws, the Owner may have permission to process the Personal Data until the User objects to/opts out of this action, without having to rely on consent or any other legal bases below. This, however, does not apply where the processing of Personal Data is subject to European data protection legislation; 

- The provision of the Data is necessary for the fulfilment of a contract with the User and/or any pre-contractual obligations thereof; 

- Processing is necessary to fulfil a legal obligation to which the Owner is subject; 

- The processing is related to a task that is performed in the public interest or in the exercise of an official authorization in which the Owner is invested; - Processing is necessary for the purpose of legitimate interests pursued by the Owner or third party;   

In any case, the Owner shall gladly cooperate to clarify which legal basis applies to the processing and, in particular, if the provision of Data is a mandatory requirement under law or contract, or a requirement necessary to conclude a contract.       


The data are processed at the Owners' operating headquarters, and in any other places where the parties involved in the processing are located. Depending on the User’s location, data transfers may involve the transfer of User Data to a country other than the User’s own. To find out more about where the processing of such transferred Data shall take place, users shall be able to check the section containing Personal Data processing details.   Users also have the right to be informed about the legal basis for data transfers to countries outside the European Union or to any international organizations governed by public international law or formed by two or more countries, such as the UN, and about security measures taken by the Owner to protect his/her Data.   

If any such transfers occur, users will be able to find out more by checking the relevant sections of this document or asking the Owner using the information provided in the contact section.       


Personal Data will be processed and stored for as long as necessary for the purposes for which it has been collected.   


- Personal Data collected for the purposes related to the execution of a contract between the Owner and the User shall be kept until such contract has been completely fulfilled;   

- Personal Data collected for the purposes related to the Owner's legitimate interests shall be retained for as long as necessary to fulfil such purposes. Users may obtain specific information about the legitimate interests pursued by the Owner within the relevant sections of this document or by contacting the Owner. As soon as the retention period expires, Personal Data shall be deleted. Thus, the right to access, the right to erase, the right to correct and the right to data portability may not have its fulfilment required after the expiration of the retention period.   The Owner may be allowed to retain the Personal Data for a longer period whenever the User has given his/her consent to such processing, until such authorization has been withdrawn. In addition, the Owner may be obliged to keep Personal Data for a longer period of time on all occasions when he/she is obliged to do so for the fulfilment of a legal obligation or a warrant.       


User Data is collected to enable the Owner to provide its Services, as well as for the following purposes: 

Access to third party service accounts; Contact the User; View content from third party platforms; Traffic optimisation and distribution, tags management; Anti-spam protection; Remarketing and behavioural targeting; Registration and authentication, contact management and messaging; Interaction with live chat platforms; Interaction with social media and third party platforms; Interaction with data collection platforms and other third parties; Thermal mapping and session recording; Payment processing; Data transfer outside the EU and Statistics.    

Users may obtain additional detailed information on such processing purposes and on the specific Personal Data used for each purpose in this document’s corresponding sections.       


Personal Data are collected for the following purposes and using the following services:       


When subscribing to the newsletter or marketing communications, the User's email address shall be added to the contact list of those who may receive email messages containing commercial or promotional information about www.isolago.com. Your email address may also be added to this list as a result of your registration on this service (www.isolago.com) or after making a purchase, with your consent.   

Personal data collected: email and full name.       


When filling in the contact form with their Data, users authorise www.isolago.com to use these details to respond to requests for information, quotations or any other type of request as indicated by the title of the form.   

Personal Data collected: email, full name and telephone number.       


If the User's information is submitted through the www.isolago.com Service when applying for a position at the company, the information shall be used to consider that application. The Owner may retain such information indefinitely. This information may be shared with other companies to assess your qualifications for the position in question or other available positions, as well as third-party operators contracted to collect, maintain and analyse job applications.       


The services contained in this section enable the Owner to monitor and analyse web traffic and can be used to track User behaviour.       


Google Analytics is an Internet analytics service provided by Google Inc. (“Google”). Google uses the data collected to track and study the use of this service (www.isolago.com) to prepare reports about activities and share them with other Google services. Google may use the data collected to contextualize and personalize the ads in its own advertising network.    

Personal Data collected: Cookie and Usage Data.    

Processing location: USA - Privacy Policy – Opt Out. Privacy Shield participant.       


These types of services allow managing databases for email or telephone accounts or other contact information for communication with the User. These services can also be used to collect data regarding the date and time the User viewed the email. They may also be used to collect information about when the User interacted with the email received, for example, when the User selected the links included in the email.       


MailChimp is an email address management and messaging service provided by The Rocket Science Group, LLC.   

Personal Data collected: name and email.   

Processing location: USA – Privacy Policy. Privacy Shield participant.       


This type of service helps the Owner to manage the tags or scripts needed by www.isolago.com in a centralized way. As a result, User Data flows through these services and there is a possibility of retaining this Data.          


Google Tag Manager is a management service provided by Google LLC.   

Personal Data collected: Cookie and Usage Data.   

Processing location: USA – Privacy Policy. Privacy Shield participant.       


This type of service allows interaction with social media or other third party platforms, directly from the pages of this service (www.isolago.com). The interaction and information obtained by www.isolago.com are always subject to the User’s privacy settings in each social media. If a service that allows interaction with social media is installed, you can collect traffic data for the pages where the service is installed, even when users are not using them.         


ShareThis is a service provided by ShareThis Inc.; it displays a widget that allows interaction with social media and third party platforms. It also shares the content of www.isolago.com. Depending on the configuration, this service may display third party widgets, such as social media managers where interactions are shared. In this case, the third parties who provide the widget shall also be informed about the interactions and Usage Data on the pages where this service is installed.   

Personal Data collected: Cookie and Usage Data.   

Processing location: USA – Privacy Policy.       


Payment Processing Services allow www.isolago.com to process payments by credit card, bank transfer or other means. To ensure greater security, www.isolago.com provides only the information necessary to execute the transaction with the financial intermediaries that operate the transaction. Some of these services may also enable the transmission of scheduled messages to www.isolago.com Users such as email-based invoices and other notifications.       


PayPal is a payment service provided by PayPal Inc., which allows users to make payments online.   

Personal Data collected: various types of Data as specified in the service's privacy policy.   

Processing location: Please refer to PayPal's privacy policy - Privacy Policy.       


This type of service analyses the service traffic of www.isolago.com, potentially containing Personal Data of users, with the purpose of filtering parts of traffic, messages and contents recognized as SPAM.       


Google reCAPTCHA is a SPAM protection service provided by Google Inc. Use of reCAPTCHA is subject to Google’s privacy policy and terms of use.  Personal Data collected: Cookie and Usage Data.   

Processing location: USA – Privacy Policy. Privacy Shield participant.          


With your registration and authentication, the User allows this service (www.isolago.com) to identify you and give you access to dedicated services. Depending on what is described below, registration and authentication services may be provided by third parties. In such cases, www.isolago.com may access some Data stored by these third party services for registration or identification purposes.   

The Owner uses the information we collect from and about the User for various purposes, including to:    

- Process and answer requests made; 

- Understand users actions (Services visited, preferred features, usage patterns, etc.), improve the content and characteristics of the Services available (such as personalizing contents to the visitor’s interests), process and complete transactions and make special offers; 

- Manage the Services provided and diagnose technical problems; 

- Send communications at the request of the User that are of interest to him/her; 

- Generate and review reports and do research on the basis of Services uses and usage patterns; 

- Provide Customer Support; 

- Provide information and present warnings about the User's account; 

- Perform its obligations and defend any contractual rights concluded between the User and Isolago, including payments and collections.     


The User registers by filling in the registration form and providing Personal Data directly to www.isolago.com.   Personal Data collected: city, date of birth, email, address, invoice address, full name, telephone number, country.       DATA TRANSFER OUTSIDE THE EU   The Owner is authorised to transfer Personal Data collected within the EU to third countries (i.e. any non-EU member country) only in compliance with a specific legal basis. Any such data transfers shall be based one of the below described legal bases. Users can question the Owner to find out what legal basis applies to which specific service.     


If this is the legal basis, users Personal Data shall be transferred from the EU to third countries only if the User has explicitly authorised said transfer, after having been informed of the possible risks due to the absence of an adequacy decision and of appropriate safeguards. In such cases, the Owner shall inform users correctly and obtain their explicit consent through the www.isolago.com Service.   

Personal Data collected: various types of Data.       


This type of service allows the User to view and interact with the content hosted on third party platforms, directly from the pages of this service (www.isolago.com) and to interact with it. If this type of service is installed, the Owner can collect web traffic data for the pages where the service is installed, even when users are not using them.       


Google Fonts is a typeface visualization service provided by Google Inc. that allows www.isolago.com to embed such content on its pages.   

Personal Data collected: Usage data and various types of data as specified in the service's privacy policy.   

Processing location: USA – Privacy Policy. Privacy Shield participant.          


Google Maps is a map viewing service provided by Google Inc. that allows www.isolago.com to embed this type of content on its pages.   

Personal Data collected: Cookie and Usage Data.   

Processing location: USA – Privacy Policy. Privacy Shield participant.       


Users may exercise certain rights with respect to their Data processed by the Owner.   

In particular, users have the rights to:   

- Withdraw their consent at any time. Users have the right to withdraw their prior consent regarding their Personal Data processing. 

- Object to their Data processing. Users have the right to object to their Data processing if said processing is carried out on a legal basis other than that of their consent. Additional details are provided in the specific section below. 

- Access their Data. Users have the right to know whether their Data is being processed by the Owner, to obtain disclosures about certain aspects of its processing and to obtain a copy of the Data being processed. 

- Check and request rectification. Users have the right to verify the accuracy of their Data and to request that it be updated or corrected. 

- Restrict their Data processing. Users have the right, under certain circumstances, to restrict their Data processing for any purpose other than their Data storage. 

- Have their Personal Data deleted or otherwise removed. Users have the right, under certain circumstances, to request the Owner to delete their Personal Data. 

- Receive their Data and have it transferred to another data controller. Users have the right to receive their Data in a structured format, used in a common way and able to be read by machines and, if technically feasible, to have it transmitted to another data controller without any impediment. This determination applies to Data processing by automated means and processing based on the User's consent, on a contract in which the User is a party, or by pre-contractual obligations of the same agreement. 

- File a complaint. Users have the right to file a complaint with their competent Data Protection Authority.      


In cases where Personal Data are processed due to a public interest, in the exercise of an official authorization, in which the Owner is invested, or for the purposes of the legitimate interests pursued by the Owner, users may object to such processing by providing a reason related to their situation, namely to justify the objection.   

Users should be aware, however, that if their Personal Data are processed for direct marketing purposes, they may object to such processing at any time without providing any justification. Users can consult the corresponding sections of this document.      


Any requests to exercise users' rights can be directed to the Owner through the contact details provided in this document. These requests can be exercised at no cost and shall be answered by the Owner as soon as possible and, in all cases, within less than one month.      


Cookies consist of code portions installed in the browser which help the Owner provide the Service according to the objectives described. Some of the purposes for which Cookies are installed may also require the user's consent.   

In cases where the installation of Cookies is based on consent, such consent may be withdrawn freely at any time following the instructions provided in this document.       


- Activity strictly necessary for the functioning of the service   www.isolago.com uses Cookies to save the user session and perform other activities strictly necessary for the operation of www.isolago.com, for example, those related to traffic distribution.       

- Activity related to recording preferences, optimization and statistics   www.isolago.com uses Cookies to save browsing preferences and optimize the user's browsing experience. Among these cookies are, for example, those used for setting language and currency preferences, or those for managing first-person statistics used directly by the website Owner.      


Some of the above listed services collect statistics anonymously and in aggregate and may not require user consent or may be managed directly by the Owner - depending on how they are described - without third parties assistance.   

If any third party operated service is listed among the tools below, they can be used to monitor the user’s browsing habits - in addition to the information exposed in this and without the Owner’s knowledge. Please refer to the privacy policy of the listed services for more detailed information.       


In addition to what is exposed in this document, the user can manage their Cookies preferences directly from his/her own browser, and prevent - for example - third parties from installing Cookies.   

Through browser preferences, it is also possible to delete Cookies installed in the past, including Cookies that may have saved the initial consent for the installation of Cookies by this website. Users can find information on how to manage Cookies in their most frequently used browsers at the following address: Google Chrome, Mozilla Firefox, Apple Safari and Microsoft Internet Explorer.   In relation to third party installed Cookies, users can manage their preferences and withdraw their consent by clicking on the removal link - if provided - or by contacting the third party.   

Notwithstanding the above, the Owner advises that users may follow the instructions provided in the following EDAA (EU), Network Advertising Initiative (USA) and Digital Advertising Alliance (USA), DAAC (Canada), DDAI (Japan) or other similar services. Such initiatives allow users to select their monitoring preferences for most advertising tools. The Owner recommends that users use these resources in addition to the information provided in this document.       



Users' Personal Data may be used for legal purposes by the Owner, in court or when preparing for a possible legal action arising from the misuse of this Service (www.isolago.com) or related Services. The User declares to be aware that the Owner may be required to disclose Personal Data at the request of government authorities duly authorized for that purpose.      


Except as provided in the following section 4.2, the personal data we request you to provide to us, including email address, address and telephone number, are necessary to process your order and to purchase products on this website, in order to comply with the obligations arising from applicable laws and regulations or to provide other services made available on this website and requested by you. Refusal to provide us with any personal data may prevent us from processing your order for the purchase of products or for the provision of other services on this website, such as Customer Support. Failure to provide your personal data may justify our refusal to process your order for the purchase of products on this website or for the provision of services. The disclosure of your personal data beyond what is necessary to comply with legal or contractual parameters or to provide the services requested by you is optional and has no effect on the use of this website or its services and the purchase of products.  We shall inform you if your personal data is mandatory or optional by signalling with an asterisk (*) the information that is mandatory to fill in. Failure to complete the optional data shall not result in any penalty.  The disclosure of sensitive data is never requested and is prohibited.       


In addition to the information contained in this privacy policy, www.isolago.com may provide the User with additional contextual information about specific services or the collection and processing of Personal Data upon request.       


For operation and maintenance purposes, www.isolago.com and any third party services may collect files that record interaction with www.isolago.com (System Logs) or use other Personal Data (such as IP address) for this purpose.          


Further details about the collection or processing of Personal Data may be requested at any time by the Owner. Please refer to the contact information at the beginning of this document.       


www.isolago.com does not support “Do Not Track” requests. To determine if any of the third party services used honour “Do Not Track” requests, please read the privacy policies.       


The Owner reserves the right to make changes to this privacy policy at any time by notifying its users on this page and possibly within this www.isolago.com Service and/or, to the extent technically and legally feasible, by sending a notice to users via any contact information available to the Owner. It is highly recommended that this page be consulted several times in relation to the last change described at the bottom.   If the changes affect the processing activities carried out based on the User's consent, the Owner shall collect new consent from the User, where required.       



Any information that directly, indirectly or in connection with other information, including a personal identification number, allows the identification or identifies an individual.       


Information collected automatically through this www.isolago.com (or third party services contracted for this Service (www.isolago.com), which may include: IP addresses or domain names of the computers used by users visiting www.isolago.com; URI (Uniform Resource Identifier) addresses; date and time of the request; method used to submit the request to the server; size of the file received in response; numerical code indicating the status of the response server (positive result, error, etc.); the country of origin; characteristics of the browser and operating system used by the User; the various time details per visit (for example, the time spent on each page within the application) and details about the path followed within the application, with special reference to the sequence of pages visited and other parameters on the operating system of the device and/or the User's IT environment.       


The person using www.isolago.com that, unless otherwise specified, matches the Data Subject.       DATA SUBJECT   The individual to whom the Personal Data refers to.       


The natural or legal person, public administration, agency or other body that processes Personal Data on behalf of the Controller as described in this privacy policy.       


The natural or legal person, public administration, agency or other body that, individually or together with others, determines the purposes and means of processing Personal Data, including security measures related to the operation and use of this Service (www.isolago.com). The Data Controller, unless otherwise specified, is the Owner of this Service (www.isolago.com).    


The means by which the User's Personal Data is collected and processed.       


The service provided by www.isolago.com as described in the corresponding terms (if available) and on this website/application.       


Unless otherwise specified, all references made in this document to the European Union include all current member states of the European Union and the European Economic Area.       


Small units of data stored on the User's device.


This privacy statement has been prepared based on determinations of multiple laws, including Arts. 13/14 of Regulation (EU) 2016/679 (GDPR - General Data Protection Regulation).   

This privacy policy refers only to www.isolago.com, if not stated otherwise in this document.